Warranty Policy

Last updated: April 22, 2026

At Sylvaine Gems, we stand behind the quality, craftsmanship, and materials of every piece we create.

All of our jewelry is crafted from solid 925 sterling silver and finished using a refined 4-layer protection structure, designed to enhance durability, resistance, and long-term brilliance.

Our Material Structure

Each piece is built using a carefully engineered multi-layer system:

Solid 925 Sterling Silver (core structure)

Platinum reinforcement layer

Rhodium protective layer

18K gold finishing layer

This structure is designed to preserve shine, slow natural oxidation, and maintain the refined appearance of each piece over time.

Our Warranty

Lifetime Warranty on Moissanite

Our moissanite stones are guaranteed for life against manufacturing defects, including loss of brilliance or structural issues.

2-Year Craftsmanship Warranty

We offer a 2-year warranty covering manufacturing defects related to the metal, setting, and overall craftsmanship.

What’s Covered

Our warranty covers:

Manufacturing defects

Structural issues not caused by external damage

Faults in craftsmanship

Loss of brilliance in moissanite stones (lifetime coverage)

What’s Not Covered

This warranty does not cover:

Normal wear and tear

Scratches, fading, or natural aging over time

Tarnishing caused by external factors

Damage caused by misuse, accidents, or negligence

Exposure to chemicals (perfume, cleaning products, chlorine, etc.)

Improper storage or handling

Unauthorized repairs or modifications

How to Make a Claim

If you believe your item has a manufacturing defect, please contact us:

📧 support@sylvainegems.com

Please include:

Your order number

A brief description of the issue

Clear photos or videos showing the defect

Our team will review your request and guide you through the next steps.

Resolution

If your claim is approved, we may offer:

Repair of the item

Replacement with the same or equivalent product

Store credit or refund (when applicable)

The final resolution will depend on the nature of the issue.

Important Notes

Warranty applies only to the original purchaser

Proof of purchase is required

All claims are subject to review

Our Commitment

We design every piece to combine:

Exceptional brilliance

Reinforced durability through multi-layer protection

Timeless elegance

From D-VVS1 moissanite stones to precision-engineered finishes, every detail is created to be worn and enjoyed over time.

Need Help?

📧 support@sylvainegems.com
🌐 https://sylvainegems.com