Terms of Service

Last updated: June 20, 2026

Welcome to Sylvaine Gems (https://sylvainegems.com).

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

Sylvaine Gems is a brand operated by VHTK GLOBAL LLC (“Company”, “we”, “our”, or “us”).

By accessing our website or purchasing from us, you agree to these Terms.

1. General Information

Brand: Sylvaine Gems
Website: https://sylvainegems.com
Operator: VHTK GLOBAL LLC
Contact: support@sylvainegems.com

Sylvaine Gems is an online jewelry brand offering jewelry products to customers in the United States and internationally.

2. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years old, or have permission from a legal guardian

  • You are legally capable of entering into binding agreements

  • The information you provide is accurate and complete

3. Use of the Website

You agree to use this Website only for lawful purposes and in a manner that does not:

  • Violate any applicable laws or regulations

  • Infringe upon the rights of others

  • Interfere with the security, operation, or functionality of the Website

  • Attempt unauthorized access to our systems

We reserve the right to suspend, restrict, or terminate access if misuse, fraud, or suspicious activity is detected.

4. Products and Orders

All products are subject to availability.

We make reasonable efforts to display accurate product information, including descriptions, materials, images, and pricing.

However:

  • Product images are for illustrative purposes and may vary slightly due to lighting, screen settings, or natural product variations

  • We reserve the right to correct errors or inaccuracies

  • We reserve the right to refuse, limit, or cancel orders when necessary

By placing an order, you confirm that:

  • All information provided is accurate

  • You are authorized to use the selected payment method

  • Your purchase is for lawful purposes

5. Pricing and Payments

  • Prices are displayed in the selected currency

  • Applicable taxes may be calculated at checkout depending on your location

  • Payment must be successfully completed before order processing

Payments are securely processed through third-party payment providers.

Sylvaine Gems does not store full credit card details or sensitive payment information.

We reserve the right to update prices, promotions, or product availability at any time without prior notice.

6. Shipping and Delivery

Orders are processed according to our current processing times.

Delivery estimates may vary depending on:

  • Destination

  • Shipping provider

  • Customs processing when applicable

  • Carrier delays

  • Events outside our control

We are not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

For full details, please review our Shipping Policy.

7. Returns and Refunds

Returns and refunds are governed by our Refund & Returns Policy.

Eligible items may be returned within 30 days of delivery, subject to the conditions described in that policy.

8. Warranty

Eligible products may include warranty protection according to our Warranty Policy.

Warranty coverage applies only under the conditions described in the applicable warranty terms and does not cover misuse, accidental damage, normal wear, or unauthorized modifications.

9. Intellectual Property

All content available on this Website, including but not limited to:

  • Text

  • Images

  • Product designs

  • Graphics

  • Logos

  • Branding elements

  • Website content

is owned by Sylvaine Gems, VHTK GLOBAL LLC, or its licensors and is protected by applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited.

10. Fraud Prevention and Account Security

We reserve the right to review, hold, cancel, or refuse orders suspected of:

  • Fraudulent activity

  • Unauthorized payment use

  • Incorrect information

  • Violation of these Terms

Additional verification may be requested when necessary.

11. Limitation of Liability

To the fullest extent permitted by applicable law, VHTK GLOBAL LLC, operating the Sylvaine Gems brand, shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Losses resulting from misuse of our products or Website

  • Temporary interruptions or technical issues

  • Third-party service failures outside our control

Nothing in these Terms excludes liability where it cannot legally be excluded.

12. Privacy

Your personal information is collected, processed, and protected according to our Privacy Policy.

By using our Website, you acknowledge our privacy practices.

13. Third-Party Services

We may use third-party providers for:

  • Payment processing

  • Shipping and logistics

  • Website hosting

  • Analytics

  • Marketing tools

These third parties operate according to their own terms and privacy policies.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Changes will become effective once published on this page with an updated date.

Continued use of our Website after changes means you accept the updated Terms.

15. Governing Law

These Terms are governed by the applicable laws of the United States, without regard to conflict of law principles.

16. Contact Information

For any questions regarding these Terms:

Sylvaine Gems
Operated by VHTK GLOBAL LLC

📧 support@sylvainegems.com
🌐 https://sylvainegems.com