Privacy Policy
Last updated: June 20, 2026
At Sylvaine Gems (https://sylvainegems.com), we value your privacy and are committed to protecting your personal information.
Sylvaine Gems is a brand operated by VHTK GLOBAL LLC (“Company”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.
1. Information We Collect
We may collect the following types of personal information:
Personal Information:
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Name
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Email address
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Phone number
Order Information:
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Billing address
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Shipping address
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Purchase history
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Order details
Payment Information:Payments are processed securely through trusted third-party payment providers.
We do not store your full credit card details or sensitive payment information.
Technical Information:
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IP address
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Browser type
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Device information
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Website activity data
Usage Data:
Information about how you browse, interact with, and use our website.
2. How We Use Your Information
We use your information to:
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Process, fulfill, and deliver your orders
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Provide customer support
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Manage customer accounts and purchases
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Improve our website, products, and customer experience
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Send order confirmations, updates, and service communications
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Send marketing emails (only if you have opted in)
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Analyze website performance
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Prevent fraud, unauthorized transactions, and maintain security
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Meet legal, tax, and compliance requirements
3. Sharing Your Information
We only share your information with trusted third parties necessary to operate our business, including:
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Payment processors (such as Stripe and other secure payment providers)
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Shipping and logistics partners
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Website hosting and technology providers
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Analytics and marketing service providers
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Professional service providers when required for business operations
We do not sell your personal information.
4. Your Privacy Rights
Depending on your location, you may have the right to:
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Request access to your personal information
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Request correction or deletion of your information
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Opt out of marketing communications
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Request details about how your data is collected and used
To submit a privacy request, please contact us:
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Improve your browsing experience
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Analyze website traffic and performance
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Understand customer interactions
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Personalize content and advertising
You can manage or disable cookies through your browser settings or available cookie preference tools.
6. Data Retention
We retain your information only for as long as necessary to:
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Process and manage orders
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Provide customer service
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Maintain business records
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Meet legal, accounting, tax, and regulatory obligations
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Improve our services
7. Data Security
We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no online system can guarantee absolute security.
8. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services.
We are not responsible for the privacy practices, policies, or content of third-party websites.
9. International Data Processing
Because we operate online, your information may be processed and stored using service providers located in different countries.
By using our website, you understand that your information may be transferred and processed where our trusted service providers operate.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
11. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Sylvaine Gems
Operated by VHTK GLOBAL LLC