Privacy Policy
Last updated: April 22, 2026
At Sylvaine Gems (https://sylvainegems.com), we value your privacy and are committed to protecting your personal information.
1. Information We Collect
We may collect the following types of personal information:
Personal Information: name, email address, phone number
Order Information: billing and shipping address
Payment Information: processed securely through third-party providers (we do not store full card details)
Technical Information: IP address, browser type, device information
Usage Data: how you interact with our website
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Provide customer support
Improve our website and user experience
Send order updates and service communications
Send marketing emails (only if you opt in)
Prevent fraud and maintain security
3. Sharing Your Information
We only share your information with trusted third parties necessary to operate our business, including:
Payment processors (e.g., Stripe)
Shipping and logistics partners
Website and technology providers
We do not sell your personal information.
4. Your Privacy Rights
Depending on your location, you may have the right to:
Request access to your personal data
Request correction or deletion of your data
Opt out of marketing communications
Request information about how your data is used
To make a request, contact us at:
📧 support@sylvainegems.com
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve your browsing experience
Analyze website traffic
Personalize content and advertising
You can manage your preferences through your browser settings or our cookie banner.
6. Data Retention
We retain your information only as long as necessary to:
Fulfill orders
Meet legal and accounting requirements
Improve our services
7. Data Security
We implement appropriate measures to protect your personal information from unauthorized access, loss, or misuse.
8. Third-Party Links
Our website may contain links to external websites.
We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.
10. Contact
If you have any questions about this Privacy Policy: