Returns & Refunds

Last updated: April 22, 2026

We want you to love your purchase.
If something isn’t quite right, we’ve made returns simple and stress-free.

30-Day Easy Returns

You may request a return or exchange within 30 days of receiving your order.

Take your time we want you to feel confident in your purchase.

Eligibility for Returns

To be eligible for a return, items must be:

Unused and in original condition

In their original packaging

Accompanied by proof of purchase

Non-Returnable Items

To maintain quality and hygiene standards, the following items are not eligible for returns:

Personalized or engraved jewelry

Earrings (for hygiene reasons)

These items may only be returned if they arrive damaged or defective.

How to Start a Return

To request a return, please contact us:

📧 support@sylvainegems.com

Include:

Your order number

The reason for your return

Our team will guide you through the process quickly and easily.

Refunds

Once your return is received and inspected:

Refunds will be issued to your original payment method

Processing time may vary depending on your payment provider

Return Shipping

Return shipping costs are the responsibility of the customer

If your item arrives damaged, defective, or incorrect, we will take care of it at no cost to you

Need Help?

Our team is here to assist you at any time:

📧 support@sylvainegems.com