Returns & Refunds
Last updated: June 20, 2026
At Sylvaine Gems, we want you to love your purchase.
If something isn’t quite right, we’ve made our return process simple and stress-free.
Sylvaine Gems is a brand operated by VHTK GLOBAL LLC (“Company”, “we”, “our”, or “us”).
30-Day Easy Returns
You may request a return or exchange within 30 days of receiving your order.
Take your time — we want you to feel confident in your purchase.
Eligibility for Returns
To be eligible for a return, items must be:
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Unused, unworn, and in original condition
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Returned in their original packaging
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Accompanied by proof of purchase or order confirmation
Items showing signs of wear, damage caused by misuse, or modifications may not be eligible for return.
Non-Returnable Items
To maintain quality and hygiene standards, the following items are not eligible for returns:
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Personalized or engraved jewelry
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Earrings (for hygiene reasons)
These items may only be returned if they arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us so our team can review the issue and provide assistance.
How to Start a Return
To request a return, please contact us:
Please include:
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Your order number
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The reason for your return
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Photos of the item (if applicable)
Our team will guide you through the process quickly and easily.
Please do not send any items back before contacting us and receiving return instructions.
Refunds
Once your return is received and inspected:
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Refunds will be issued to your original payment method after approval
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Processing time may vary depending on your payment provider or financial institution
Return Shipping
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Return shipping costs are the responsibility of the customer
If your item arrives damaged, defective, or incorrect due to our error, we will take care of it at no additional cost to you.
Need Help?
Our team is here to assist you:
Sylvaine Gems
Operated by VHTK GLOBAL LLC