Shipping Policy
Last updated: June 20, 2026
At Sylvaine Gems, we are committed to delivering your jewelry securely, efficiently, and with the care each piece deserves.
Sylvaine Gems is a brand operated by VHTK GLOBAL LLC (“Company”, “we”, “our”, or “us”).
Shipping Options
We offer the following delivery options within the United States:
Essential Delivery
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Free on orders over $75
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Estimated delivery: 3–8 business days
Priority Delivery
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Estimated delivery: 1–8 business days
All orders include tracking information and are handled with care throughout the delivery process.
Processing Time
Orders are typically processed within 24–72 business hours.
Processing times may vary during:
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Holidays
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Promotional periods
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High demand periods
Once your order has been shipped, you will receive a confirmation email with your tracking details.
Delivery Information
Delivery estimates may vary depending on:
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Delivery address
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Carrier operations
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Weather conditions
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Logistical circumstances
Please ensure your shipping information is accurate before completing your purchase.
Sylvaine Gems is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Possible Delays
While we always aim to meet estimated delivery times, delays may occasionally occur due to circumstances outside our control, including:
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Carrier delays
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High demand periods
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Holidays or seasonal volume
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Weather conditions
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Logistical disruptions
Extraordinary Circumstances
Delivery times may also be affected by events beyond our reasonable control, including:
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Global supply chain disruptions
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Public health events
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Government restrictions
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Regulatory changes
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Natural events or emergencies
In these situations, estimated delivery times may be extended.
Lost or Delivery Issues
If you experience any issue with your delivery, please contact our support team.
We will work with our shipping partners to review the situation and help find an appropriate solution.
Our Commitment
Every Sylvaine Gems order is carefully prepared to ensure it arrives safely and meets our quality standards.
From packaging to delivery, our goal is to provide a premium and reliable experience.
Need Help?
If you have any questions about your order:
Sylvaine Gems
Operated by VHTK GLOBAL LLC